Returns & exchanges

Frequently asked questions

You can return any unwanted items free of charge within 35 days for a refund or replacement. We are only able to offer a replacement if the item is in stock. We are unable to exchange items.

Items delivered direct from a supplier cannot be returned to Boots. Please see following FAQs for information on how to return these items.


We are offering an extended returns policy on Christmas gifts purchased online from 1st October 2024 up until the 31st of January 2025. To return under this policy, you’ll need to retain the order number and return any unwanted items, in their original condition and unused, please see the below FAQs for information on how to return items. Normal exclusions apply. Refunds will be processed to the original method of payment.


If you change your mind about an unused item you’ve bought in the last 35 days, simply return it in its packaging. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged. If the item was faulty or damaged when delivered or collected from store, an exchange or refund will be offered. 


Electrical and photographic equipment will only be accepted if complete with all leads, accessories and software. Any software must have its original seal intact.

Unless faulty, medicines, food, personalised gifts or cosmetic products which have been opened cannot be refunded or exchanged.

Any Boots Advantage Card points collected against a refunded item will be removed in accordance with the Advantage Card terms and conditions.

This does not affect your statutory rights.

Online Orders:

We are offering an extended returns policy on Christmas gifts purchased online from 1st October 2024 up until the 31st of January 2025. To return under this policy, you’ll need to retain the order number and return any unwanted items, in their original condition and unused. Normal exclusions apply. Refunds will be processed to the original method of payment.

In-Store Purchases:

To make returning gifts easier, we are accepting returns in our stores that are open on Boxing Day. For purchases made from 1st October we will offer a refund or exchange until Friday 31st January 2025 where an original receipt is presented. Where a gift receipt is presented, we will offer an exchange or credit onto a Boots Gift Card at the current selling price up to Friday 31st January. 

There are two ways you can return an item purchased from boots.com.


1. Return to your local store


Take the item(s) and order number, located on your confirmation email, to your local store. A store colleague will request to see your email so remember to bring it with you. We’ll refund the amount back to the original payment method in line with our refund policy and you will receive a refund email confirming your return.


2.  Return free by post

Sorry, we do not accept any returns that have been collected directly by Royal Mail or that have been dropped off at a Royal Mail parcel locker.

You can return an item(s) free of charge with Royal Mail through the Royal Mail returns portal at: http://www.royalmail.com/track-my-return/create/2239.

Please follow the instructions to generate a returns label. Either use the QR code provided by Royal Mail to print a label at the Post Office, or print off a returns label at home. Affix the label to your parcel and drop off at your local Post Office. Please ensure you retain your proof of postage.

Please ensure you download and complete the returns form and include this form in the parcel with the item(s) you want to return.

If you purchased your item in store, you can return the product to any store in the UK. Simply take the item and your receipt and you’ll be offered a refund or replacement.

In store orders can only be returned in store.


Remember to bring your till receipt to the store alongside the item(s) you want to return. We will process the return and offer a refund in line with our returns policy.

If you're not happy with your items, you can return your items within 35 days for a refund. For items that are delivered from suppliers, returns must be made back to the supplier and not to Boots. Once the supplier has received the items, they will contact Boots to issue a refund within 14 days. Details of the supplier’s helpline will be on the despatch note. You have 35 days from the date you received your order to return any unwanted items. If you are unable to find your despatch note, please use the relevant contact details below:
Supplier Name
Brand Name
Contact Details
AB Gee
Toys including, Hasbro, Mattel & Tooky Toys
Email - returns@toyorders.co.uk
Allison Baby
Graco
Phone - 0800 952 0063
Allison Baby
Joie
Phone - 0800 952 0061
Allison Baby
Nuna
Phone - 0800 952 0062
Ann Summers
Ann Summers
Email - support@annsummers.zendesk.com
Bababing
Bababing
Phone - 01535 606871
Baby More
Baby More
Phone - 02034755588
Babymoov
Babymoov
Email - support@babymoov-uk.zendesk.com
Babystyle
Oyster
Phone - 01509 816444
Brush Baby
Brush Baby
Email - customerservice@brushbaby.co.uk
Cartwright & Butler
Cartwright & Butler
Phone - 0303 300 1005
Casa Tamara
Miniuno
Email - customerservice@casatomara.com
Clair de Lune
Clair de Lune
Phone - 0161 491 9800
Comfy Group
Silentnight, Sealy, Snug, Snug furry, Soundasleep
Email -customerservices@comfygroup.co.uk
Phone - 03303322575
Cosatto Ltd
Cosatto Ltd
Phone - 0871 977 3900
Creative Conceptions
Lelo, Fleshlight, Vush, Doxy, Kiiroo, Skins, adult board games
Email - sales@creativeconceptions.co.uk
Phone - 01636703454
Cuddleco
Doona, Cuddleco, Mother & Baby, Childhome
Email - customerservice@cuddleco.co.uk
Phone - 0161 702 5062
Dezac
Rio
Email - online@riobeauty.com
Phone - 01242 702345
Dezac
BodiTek
Email - online@bodi-tek.co.uk
Phone - 01242 702345
Dorel UK
Maxi Cosi
Website - https://www.maxi-cosi.co.uk/c/contact-us
East Coast
East Coast
Phone - 01692 403461
Elf on the Shelf
Elf on the Shelf
Email - consumer@babyrepublic.co.uk
Phone - 01908 803800
Flow Neuroscience
Flow
Email - support@flowneuroscience.com
Funky Medical
Rosa & Bo
Email - contactus@rosaandbo.com
Phone - 01702 864555
GO10
Withings
Email - bootssupport@go10.co.uk
Greensheep
Snuz
Email - direct@snuz.co.uk
Phone - 0800 145 6536
Hauck
Hauck
Phone - 01978 664362
Hippychick
Fraupow, Blinkey, Vilac, Myhummy, Moby
Email - sales@hippychick.com
Phone - 01278 434440
Ickle Bubba
Ickle Bubba
Phone - 01554 707022
iFit
Proform, NordicTrack
Phone - 0330 1231045
Imetec
Dreamland / Bellissima
Email - customerservice@imetec.co.uk
Jaspar the Dreamy Elephan
Jaspar the dream elephant, Dou Dou
Email - boots@bebelephant.com
JDM
Tonies, Garmin, Echelon
Email - orders@jdmproducts.com
John Adams
John Adams
Phone - 01480 414361
Livewire
Huawei
Email - customerservice@lw.co.uk
Phone - 01327 858918
Magic Baby
Venicci
Email - info@venicci.co.uk
Phone - 01302 953872
Medela
Medela
Email - info@medela.co.uk
MPowder
Mpowder
Phone - 020 4538 4239
MyBabiie
MyBabiie
Email - info@mybabiie.com
Phone - 01233 510851
Neo G Ltd
Neo G Ltd
Phone - 01423 507309
Nimans Home
Beurer, Moochies, Noerden, Sense-U
Email - RetailAdmin@nimanshome.co.uk
Phone - 0161 925 1430
NRS Mobility Aids
NRS Mobility Aids
Phone - 0345 121 8111
Olivanna
Olivanna, MyOlivanna
Email - customercare@olivanna.com
Phone - 07469245088
Pippeta
Pippeta
Email - hello@pippeta.co.uk
Powerbody Ltd
Osavi
Phone - 01904 486 339
Red Kite
Red Kite
Email - service@redkitebaby.com
Phone - 01454326568
Rewards & Gifts
Onni
Email - CS@RG.UK.COM
Phone - 0330 900 2200
RKW
Smeg, Lavazza, Black & Decker, Tower, VQ
Email - dd@rkwltd.com
Phone - 0333 220 6071
Rocks Off
Niya, Rocks Off, Climaximum
Email - support@rocks-off.com
Phone - 01536 527292
Satzuma
Satzuma
Email - CS@satzuma.com
Silver cross
Silver Cross
Email - Boots@silvercrossbaby.com
Phone - 0345 872 6900
Sleep Solutions
Kally Sleep
Email - hello@kallysleep.co.uk
Phone - 02074996209
So Divine
So Divine
Email - Hello@so-divine.com
Phone - 01179744111
Spices of Hythe (spicers of Hy)
Spices of Hythe
Email - customerservice@spicersofhythe.com
Phone - 01303 235 600
Symprove
Symprove
Email - support@symprove.com
Phone - 01252 413600
Tee Zed
Dreambaby
Phone - 0844 800 9445
The Activity Superstore
The Activity Superstore
Phone - 0371 384 1800
The Source Wholesale
Winning, Sharper Image, Red 5, Wellbeing, Ingenious
Email - support@thesourcewholesale.co.uk
Tutti Bambini
Tutti Bambini
Phone - 0208 368 5800
UP Home of brands
Salter, Beldray, Giles & Posner
Email - ddqueries@upgs.com
Westborn
Kinder Valley
Website - https://www.kinder-valley.com/help-contact-us.html
Wilton Bradley
Bestway, Lay-Z Spa
Phone - 03455766020
4Kraft
KinderKraft
Email - b2b.service@4kraft.net

For returns from our partner sites, including Boots Kitchen Appliances, please see the individual shop’s return policy.


Details of our partner sites will be located on your confirmation email or receipt.

If you have returned an item via. post and are registered on boots.com updates will be visible in the relevant section of your ‘order history’ page. Your order status will be one of the following:


• Refund actioned – Your refund is complete. Please allow up to 14 days for credit to appear in your bank account. If we are out of stock for an item you requested a replacement for you will receive an email to confirm this
• Replacement actioned – You replacement order has been created and you’ll receive an email to confirm this. Once the item is despatched you will receive another email update
• Failed return – There has been an issue with the return. You would have received an email requesting you to contact our Customer Care team to process the return


If you purchased your item in store and returned your items to a store you will be unable to track the return. Retain your receipt and please allow up to 14 days for credit to appear in your bank account.

If you’ve requested a refund we’ll credit the account you used for the original order, please allow up to 14 days for the credit to appear in your account.


We’re unable to provide a cash refund if you purchased your item(s) using a Boots Advantage Card. Instead, your card will be credited with the appropriate number of points. Please allow up to 14 days for the points to appear in your account.

If you haven’t booked your experience you can return it at the Activity Superstore using the paperwork in the original order.


If you’ve already booked your experience you will need to contact the booking line.

If you are unable to collect your parcel due to a cancelled flight - don't worry! Your Boots parcel will be returned to our warehouse if it is not collected within a 7 day period. Once the item is received back at our warehouse, the refund will be processed. 


We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged. All returns are evaluated before being processed. Unless faulty, medicines, food, personalised gifts or cosmetics products which have been opened cannot be refunded or exchanged.


Electrical and photographic equipment will only be accepted if complete with all leads, accessories and software. Any software must have its original seal intact.


Any Boots Advantage Card points earned against items you return for a refund will be removed in accordance with the Boots Advantage Card terms & conditions.


This does not affect your statutory rights.


Click here to view our returns policy: https://www.boots.com/floating-editorial/customer-services/returns-exchange