Boots Opticians terms & conditions

All brand names, product and service names and titles and copyrights used on this site are trademarks, trade names, service marks or copyrights of their respective holders. No permission is given by Boots UK Limited or Boots Opticians Professional Services Limited for their use by any person other than the said holders and such use may constitute an infringement of the holders' rights.

All designs, text, graphics and their selection and arrangement on this website are the copyright of Boots UK Limited, Boots Opticians Professional Services Limited or its content providers. Permission is granted to users to electronically copy or print portions of this site for their own personal, non-commercial use. Any other use of materials on this site without Boots UK Limited's prior written consent is strictly prohibited.

Boots Opticians has made every effort to reproduce colours on the site as accurately as possible. However, different computers reproduce colours in slightly different ways, and so exact colour matches are not yet possible over the internet.

This means that when you order products from the shop, colours may differ from what you see on the screen.

If you are not satisfied with the colour of the item you have ordered, we operate a returns policy (ask in store for more information).

Product prices may differ from store to store and are subject to change over time. All prices include a charge for our dispensing services and a separate charge for frames and standard single vision lenses or contact lenses.

Boots kids £50 discount is applicable for customers under 19 years of age that are in full-time education and is valid only on the Boots kids range of glasses.

Promotional discount vouchers can only be used in Boots Opticians Practices. Normal terms and conditions stated on the voucher apply.

Boots Opticians Professional Services Limited,

Registered England 6779221,

1 Thane Road West,
Nottingham,
NG2 3AA. 

This page (together with the documents referred to on it), tells you the terms of use on which you may make use of the website Boots Opticians (this 'site'), whether as a guest or a registered user. Please read these terms of use carefully before you start to use the site.

By using this site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using this site.

This website is operated by Boots Opticians Professional Services Limited, registered England 6779221, 1 Thane Road West, Nottingham NG2 3AA.

All Boots branding on this site and any products and services are used under licence from Boots Opticians Professional Services Limited ('Boots Opticians').

Access to this site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on this site without notice (see below). We will not be liable if for any reason this site is unavailable at any time or for any period.

From time to time, we may restrict access to some parts of this site, or the entire site, to users who have registered with us.

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

You are responsible for making all arrangements necessary for you to have access to this site. You are also responsible for ensuring that all persons who access this site through your internet connection are aware of these terms, and that they comply with them.

You may use this site only for lawful purposes. You may not use this site:

• In any way that breaches any applicable local, national or international law or regulation
• In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect
• For the purpose of harming or attempting to harm minors in any way
• To send, knowingly receive, upload, download, use or re-use any material which does not comply with our Content Standards
• To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam)
• To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware

You also agree not to access without authority, interfere with, damage or disrupt:

• Any part of this site
• Any equipment or network on which this site is stored
• Any software used in the provision of this site
• Any equipment or network or software owned or used by any third party

We are the owner or the licensee of all intellectual property rights in this site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from this site for your personal reference and you may draw the attention of others within your organisation to material posted on this site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on this site must always be acknowledged.

You must not use any part of the materials on this site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of this site in breach of these terms of use, your right to use this site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Commentary and other materials posted on this site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to this site, or by anyone who may be informed of any of its contents.

We aim to update this site regularly, and may change the content at any time. If the need arises, we may suspend access to this site, or close it indefinitely. Any of the material on this site may be out of date at any given time, and we are under no obligation to update such material.

The material displayed on this site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies, Boots Opticians and third parties connected to us hereby expressly exclude:

• All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity
• Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with this site or in connection with the use, inability to use, or results of the use of this site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
• Loss of income or revenue
• Loss of business
• Loss of profits or contracts
• Loss of anticipated savings
• Loss of data
• Loss of goodwill
• Wasted management or office time
• Any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable. This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

We process information about you in accordance with our privacy policy. By using this site, you consent to such processing and you warrant that all data provided by you is accurate.

Any material you upload to this site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material uploaded by you to this site constitutes a violation of their intellectual property rights, or of their right to privacy.

You must not misuse this site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to this site, the server on which this site is stored or any server, computer or database connected to this site. You must not attack this site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use this site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this site or to your downloading of any material posted on it, or on any website linked to it.

You may link to the home page of this site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.

This site must not be framed on any other website, nor may you create a link to any part of this site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with our Content Standards listed below.

If you wish to make any use of material on this site other than that set out above, please address your request to enquiries@bootsopticians.com.

Where this site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

These content standards apply to any and all material which you upload to this site and any material appearing on any website which you link to this site. You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any material as well as to its whole.

All material must: 

• Be accurate (where they state facts)
• Be genuinely held (where they state opinions)
• Comply with applicable law in the UK and in any country from which they are posted

Material must not: 

• Contain any material which is defamatory of any person
• Contain any material which is obscene, offensive, hateful or inflammatory
• Promote sexually explicit material
• Promote violence
• Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age
• Infringe any copyright, database right or trade mark of any other person
• Be likely to deceive any person
• Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence
• Promote any illegal activity
• Be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety
• Be likely to harass, upset, embarrass, alarm or annoy any other person
• Be used to impersonate any person, or to misrepresent your identity or affiliation with any person
• Give the impression that they emanate from us, if this is not the case
• Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse

We will determine, in our discretion, whether there has been a breach of these terms of use through your use of this site. When such a breach has occurred, we may take such action as we deem appropriate.

Failure to comply with these terms of use may result in our taking all or any of the following actions: 

• Immediate, temporary or permanent withdrawal of your right to use this site
• Immediate, temporary or permanent removal of any posting or material uploaded by you to this site
• Issue of a warning to you
• Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach
• Further legal action against you
• Disclosure of such information to law enforcement authorities as we reasonably feel is necessary

We exclude liability for actions taken in response to breaches of these terms of use. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to this site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. These terms of use are governed by English law.

"Boots" and "Boots Opticians" (and other brands and logos featured on this site) are UK registered trademarks and you may not use them without consent (subject to the Intellectual Property Rights section above).

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on this site.

If you have any concerns about material which appears on this site, please contact enquiries@bootsopticians.com.

Please refer to our privacy policy for full details on how Walgreens Boots Alliance uses and shares your personal data.

Choose any pair of complete prescription glasses or prescription sunglasses and get all additional pairs half price. You can choose any combination of frames, lenses and coatings for both your first pair and any additional pairs. The cheapest complete pairs of glasses or sunglasses will qualify for the half price discount. To qualify for the half price discount all pairs must be bought for the same customer within 3 months from collection of their first pair. Additional discounts and promotional coupons where available will be applied to the first pair only, subject to their terms and conditions. NHS vouchers may be used in conjunction with this offer, if used as a cash contribution towards the final cost of the transaction. Offer excludes non-prescription sunglasses, ready-made reading glasses, frame only purchases, reglazes and safety eyewear.

A trial consists of up to 5 pairs of daily disposable lenses or a month’s supply of selected daily reusable lenses. This trial excludes quarterly replacement, annual replacement and coloured contact lenses. You will need to have a valid glasses prescription. If you do not have a prescription, a sight test is required and is chargeable at the current price, please ask a member of staff for details. Excludes current Boots Contact Lens Reward Plan customers.

Prices may vary across regional stores

Unmatched rewards

To receive 19% off Boots branded products, you must be a Contact Lens Rewards Plan member and hold a permanent Advantage Card (you can apply online at boots.com). The Contact Lens Reward Scheme and Advantage Card discounts are applied in succession with the Advantage Card discount being deducted first. The remaining balance is then subject to a further 10% Contact Lens Reward Scheme reduction. This results in a 19% overall saving.Earn Advantage Card points on your plan payments. Claim based on comparison of plan benefits against those offered by other high street Opticians in the UK in September 2024. See comparison table.

The 19% discount will be activated automatically when you register your Advantage Card to your scheme in a Boots Opticians store. You must present your permanent Advantage Card each time you shop to receive the 19% discount. The discount will not be awarded retrospectively. 19% offer excludes Boots branded products from Boots Opticians, purchases from ‘third party sites’ including Boots Hearingcare, BootsKitchenAppliances.com, Boots prescription items, infant milks (up to 6 months), gift vouchers/cards, insurance, travel money, and travel services. This offer is open to UK residents. Not available on boots.com. Full Advantage Card terms and conditions apply. We reserve the right to cancel or vary this offer at any time. Available in all Boots stores. No cash alternative available. This offer cannot be used in conjunction with any other discount. A valid specification is required.

10% off selected branded products

To receive 10% off a selection of branded products, you must be a Contact Lens Rewards Plan member. Discount includes 10% off selected brands purchased at Boots, including No7,  Liz Earle, Ted Baker, Joules, Soap & Glory.

Save 50% on a pair of complete glasses and sunglasses (including frames, lenses and dispensing) and on non-prescription sunglasses at Boots Opticians

All of our prices for glasses include the dispensing fee and a fee for the frame and Boots standard single vision lenses. NHS vouchers may be used as a cash contribution towards the final cost of your glasses. Prices shown in Boots Opticians practices include the frame and Boots standard single vision lenses. This offer includes Boots brand and designer frames fitted with prescription lenses. These offers exclude frame only purchases and re-glazes and cannot be used in conjunction with any other offers or staff discount.

What is the yearly saving based on?

Based on average contact lens reward scheme customer saving for transactions between July 2023 and May 2024. Saving amount is based on discount achieved in relation to eye tests (non-NHS customers), contact lens checks, glasses purchases, Boots Advantage Card points awarded on monthly reward scheme subscription charges and purchases of Boots brand products as part of the scheme.

What is Boots Opticians Contact Lens Rewards Plan?

Boots Opticians Contact Lens Rewards Plan is a Direct Debit scheme, which provides a convenient way to spread the cost of wearing contact lenses. Additionally, and depending on your contact lens type, solutions can be included in your plan. Boots Opticians Contact Lens Rewards Plan is not a credit agreement, it's a payment plan which allows you to pay in advance for each order. You will be required to pay the first three months' payments upfront when you join Boots Opticians Contact Lens Rewards Plan. Your bank account will then be debited each month following sign up. Your contact lenses will be ordered automatically every three months, and you'll make three payments for each order.

How long will my agreement last?

Boots Opticians Contact Lens Rewards Plan does not have a minimum agreement term and can be cancelled at any time, all we ask is that you give us 28 days' notice of your wish to cancel and we'll cancel your plan and refund any advance payments directly into your bank account. We reserve the right to change the terms of your Boots Opticians Contact Lens Rewards Plan agreement giving you three months' notice.

How much will I pay?

All payments you make (including your initial payment and subsequent monthly Direct Debits) are made up of (i) a charge for professional dispensing services including check-ups and (ii) a charge for goods, inclusive of postage and packaging. Of your total payment 50% is for dispensing services and 50% is for goods.

All prices are subject to review, and any changes to your Direct Debit will be detailed, via a letter, with at least five weeks' notice.

What happens if a mistake is made with my payment?

If Boots Opticians or your bank or building society makes a mistake with your monthly Direct Debit payment, an immediate refund can be requested under the terms of the Direct Debit Guarantee by contacting your bank or building society directly. Please also contact the Boots Opticians Contact Lens Reward Scheme on 0345 603 2020 (calls are charged at local rate) or email contactlenses@boots-opticians.co.uk.

What happens if I miss a payment?

If, for any reason, your bank or building society rejects our request for your monthly Direct Debit payment, then we will attempt to collect the payment on your next scheduled payment date. Please be aware we are unable to send your contact lenses until you have paid the full balance of your delivery and any missed payments could lead to your delivery schedule being altered. We will contact you to arrange payment of any outstanding monies and can realign your delivery schedule if required. If we cannot collect your payments for three consecutive months then your scheme membership will be automatically cancelled.

How can I change the Boots Opticians I go to?

If you move house just pop into your new local Boots Opticians practice and let them know you have moved to the area. Your Boots Opticians practice will arrange to transfer your Boots Opticians Contact Lens Rewards Plan and patient records. In the majority of cases there will be no requirement for you to sign a new Direct Debit Instruction.

What happens if I have a change to my contact lenses?

If you need a new lens type or your prescription changes during the term of your Boots Opticians Contact Lens Rewards Plan membership we can arrange for your new lenses to be transferred to your account. You will see a payment adjustment on your next payment date following your lens type change.

What happens about solutions on my plan?

If you need contact lens solution for your lens type, your optician can include these in your monthly payments. If you have selected store pick up for your lenses, every three months a solution pack will be available for you to collect in store. If you have selected home delivery both your lenses and solutions will be delivered to your home address.

How do I tell you about a change to my personal details?

Please notify your local Boots Opticians practice (the practice where you attend your contact lens appointments), email contactlenses@boots-opticians.co.uk or you can write to: Boots Opticians Customer Service Team, Boots Head Office, D90 EF05, Thane Road, Beeston, Nottingham, NG90 1BS, quoting your membership number. If you wish to change your bank or building society details or Direct Debit payment date, please contact your local Boots Opticians practice or you can email contactlenses@boots-opticians.co.uk.

Can I collect Boots Advantage Card points?

You'll collect one point for every £1 you spend on lenses and solutions on your Boots Opticians Contact Lens Rewards Plan. We can add points on to your Advantage Card when you visit the practice to collect your lenses, or come in for your contact lens appointment or eye test. If you have opted for home delivery on your plan, your Advantage Card points will automatically be uploaded on to your Advantage Card, five days after the delivery of your lenses. We will not exchange Advantage Card points for cash. Advantage Card points cannot be spent in Boots Opticians, 'third party sites' including Boots Hearingcare, bootskitchenappliances.com, prescription items, infants milks (up to 6 months), gift vouchers/cards, postage stamps, mobile phone top-up cards and Boots insurance. Full Boots Advantage Card terms and conditions apply. 

Boots Opticians Contact Lens Reward Scheme offers

Being a member of the Boots Opticians Contact Lens Rewards Plan also gives you access to other great offers. These do not form part of your agreement and we reserve the right to alter or withdraw linked benefits without notice.

Contact lens checks

We want to make sure your eyes are healthy and that your lenses are as comfortable as they can be, so we will need you to attend an inclusive contact lens check at least once every 24 months; your optician will advise if we need to see you more frequently. Please be aware that if your contact lens check becomes overdue, your lenses will be directed to your base practice and will not be available to you until you have attended your contact lens check. These checks are important as your eyes and eye heath can change over time. We'll let you know when your next appointment is due.

Inclusive eye test and contact lens checks

As a Boots Opticians Contact Lens Rewards Plan customer you are entitled to unlimited eye tests and contact lens checks within your monthly Direct Debit. These appointments are subject to availability (if you are eligible for an NHS eye test you can choose to claim via the NHS or the Contact Lens Rewards Plan. Our colleagues in store can explain any impact if you are eligible for an NHS voucher). There is no cash alternative or refund for NHS eye tests.

Spare contact lenses for emergency use

We know that accidents sometimes happen, so we'll be happy to offer you occasional replacement lenses on request, depending on your plan type. Monthly/twice monthly lenses - a maximum of three lenses per year, daily disposable lenses - a maximum of 10 pairs per year. Quarterly/annual/made to order lenses - one lens per year at 50% off, based on the usual cash sale price. Should you need any emergency replacement contact lenses, please contact your local practice who will be more than happy to help. A valid specification is required.

Plan holiday

If you find you are not wearing all of your lenses before your next delivery arrives, please contact us on 0345 603 2020 to discuss taking a plan holiday as we can stop your payments and lenses up to a maximum of six months in a 12 month period. Calls are charged at local rate.

Free contact lens trial

Please ask your optician when you attend for your contact lens check about new lenses on the market. We are happy to offer you a free trial of any alternative lenses.

Home delivery of contact lenses and solutions

Too busy to come in and collect your lenses? You can now choose home delivery for most lens types (excludes annual or other made to order contact lenses). We will deliver your lenses and solutions (if applicable) every three months. There is no extra charge for this service, and you do not need to sign for your deliveries. We can deliver to any UK address. If you do not receive your contact lens or solutions, please report this as missing as soon as possible on 0345 603 2020, calls are charged at local rate. It's important that we look after the health of your eyes so if you miss your regular contact lens check-up appointments your lenses will be automatically sent to your local Boots Opticians practice who will contact you to arrange your appointment and to collect your lenses. We can only hold your lenses for a limited period of time, so please arrange your contact lens check-up appointment as soon as possible. You can also decide to collect your contact lenses and solutions (if applicable) from your Boots Opticians practice, who will let you know when your lenses arrive.

All customer benefits will only apply to Boots Opticians Contact Lens Rewards Plan customers. Cancellation of your scheme or failure to keep your payments up to date will result in your benefits being cancelled. The benefits of Boots Opticians Contact Lens Rewards Plan are subject to change at any time without notice.

How long does my agreement last?

Membership lasts for 12 months following the payment of an annual fee of £50. All purchases are made up of (i) a charge for professional dispensing services including checks and (ii) a charge for goods, inclusive of postage and packaging. All prices are subject to review.

Boots Opticians Contact Lens Care Plan offers

Being a member of the Boots Opticians Contact Lens Care Plan also gives you access to some great offers. These do not form part of your agreement and we reserve the right to alter or withdraw linked benefits without notice.

Inclusive eye health & contact lens checks

As a Boots Opticians Contact Lens Care Plan customer you are entitled to eye health and contact lens checks within your annual fee. These appointments are subject to availability. (If you are eligible for an NHS eye test you can choose to claim via the NHS or the Contact Lens Care Plan. Our colleagues in store can explain any impact if you are eligible for an NHS voucher). There is no cash alternative or refund on NHS eye tests.

Save 25% on a pair of complete glasses & prescription sunglasses (including frames, lenses & dispensing) & 20% on non-prescription sunglasses

All of our prices for prescription glasses and sunglasses include the dispensing fee and a fee for the frame and Boots standard single vision lenses. This offer includes Boots brand and designer frames fitted with standard single vision lenses.

You can also save 20% off non-prescription sunglasses in Boots Opticians

These offers cannot be used in combination with any other offers or staff discount.

40% off replacement contact lenses

This offer applies to annual lenses only and is not valid for replacement daily disposable or frequent replacement daily reusable contact lenses. Please contact your local practice who will be more than happy to help.

Home delivery of contact lenses and solutions is included in the Contact Lens Care Plan

You can now choose to have your lenses and contact lens solutions delivered to your home at no additional cost. This option is only available on selected contact lenses and solutions. Please speak to a member of our team in store for further information.

Can I collect Boots Advantage Card points?

You'll collect one point for every £1 that you spend on contact lenses and solutions. These points will be added to your Boots Advantage Card when you pay for your order in practice. Advantage Card points cannot be spent in Boots Opticians, 'third party sites' including Boots Hearingcare, bootskitchenappliances.com, prescription items, infant milks (up to 6 months), gift cards, postage stamps, mobile phone top-up cards, travel services and Boots insurance. Full Advantage Card terms and conditions apply.

• This premium finish guarantee applies to the premium coatings listed below;
  • Boots Protect Plus
  • Boots UVBlue
  • Boots EyeDrive
  • Essilor Crizal Forte UV – Standard finish with all Essilor Lenses (Excluding Essilor Stellest)
  • Zeiss UVProtect Duravision Platinum – Standard finish with all Zeiss Lenses (except Zeiss ClearView)
  • Zeiss BlueGuard – Standard finish with all Zeiss ClearView lenses
    
    
• This guarantee covers the lenses for two years from scratches as a result of general wear and tear and not from obvious abuse to the lenses. No replacement will take place if the lenses listed have been damaged or broken in any way other than scratching.
• This guarantee covers the lenses for two years from manufacturer defects.
• This guarantee is effective on orders placed from 23/01/2019, and the guarantee starts from the date of collection.
• The lenses must have been collected and worn by the patient.
• The patient has two years from the collection of the spectacles in which to claim; this must be done in store.
• The replacement lenses will be the same finish, material, design, prescription and index as the original pair of lenses.
• The replacement lenses will not be covered under the guarantee.
• A replacement pair will always be provided for any Transitions photochromic lenses where the scratching appears on just one of the lenses. 

Meaning of words

Wherever the following words or phrases appear in these terms and conditions, they will always have the meaning listed below. All other words and phrases will take on the usual meaning they have in the English language.

Accidental damage – Damage to your glasses caused by normal wear and tear or damage caused by an accident or an accidental event.

Glasses – Any single pair of dispensed glasses, or two pairs where purchased together at the same time and for the same customer, supplied by Boots Opticians or their agents.

Period of cover – The insurance commences from the date you collect your glasses from Boots Opticians and lasts for a period of 12 months from that date. This only includes the pair/pairs cover had been purchased for. If an additional pair are purchased after this point, a new policy must be purchased and this runs from the point the second pair are collected from store. 

We, Us, Our – American International Group UK Limited (AIG UK).

You, Your – The person who purchases the glasses and the Policy and, if different, the person who wears the glasses for which the Policy has been purchased. The Policy may only be purchased by a person who is at least 16 years of age.

Your Policy/This Policy

These are your terms and conditions for your glasses cover policy. In return for the premium you pay, we will provide cover for your glasses during the period of cover subject to the terms and conditions and the exclusions set out below.

We will pay for:

Repair or replacement of your glasses on a like for like basis if they are damaged as a result of accidental damage which is not covered by the manufacturer's guarantee

We will not pay for (exclusions):

Repair or replacement of your glasses due to deliberate damage by you or where you have not taken reasonable care of them

Glasses repair or replacement to a new optical prescription

Glasses repair or replacement if not authorised and carried out by Boots Opticians

Any costs due to an inherent design fault, a manufacturer’s defect or recall of your glasses

Any cost of repair where no parts of the glasses are returned

Any losses that do not flow naturally from the event giving rise to the claim or any loss over and above the cost of your glasses

Loss or theft of your glasses

How to make a claim

Within 30 days of the Accidental Damage occurring, visit any Boots Opticians store in the UK and take along your glasses, including all damaged or separated parts and these terms and conditions, together with your proof of purchase. Boots Opticians will only then arrange for your glasses to be repaired or replaced, subject to the terms and conditions of this policy.

Are there any other conditions or limitations?

This policy shall be governed by English law and subject to the exclusive jurisdiction of the English courts

Your till receipt together with these terms and conditions act as proof of purchase for both your glasses and this cover

We have the right to cancel this policy by giving at least 30 days' notice in writing to you at your last known address where we have serious grounds for doing so, including any failure by you to comply with the terms and conditions of this policy, which is incapable of remedy, or which you fail to remedy within 14 days of receiving notice from us requiring you to remedy the failure. A proportionate refund of the premium paid will be made to you from the date we cancel this policy

This policy is automatically cancelled if you submit a claim knowing it to be false, fraudulent or misrepresentative

This policy cannot be transferred to another person or persons. It may be transferred to another pair of glasses that you own, only with our prior written consent

If you receive a replacement pair of glasses because repairing the glasses is considered to be uneconomical or not possible, we may, at our sole discretion, take possession of the damaged glasses and dispose of them accordingly

This policy excludes costs or payments recoverable from any party, under the terms of any other guarantee, warranty or insurance

What if I change my mind?

You are entitled to a full refund if, within 14 days from purchase, you cancel the policy, providing there have been no claims made under the policy during the period of cover. Simply return these terms and conditions together with your original till receipt, to the Boots Opticians store that you purchased the policy from, within 14 days of purchase and a full refund will be given.

Caring for our customers

Complaints – If there is any occasion when our service does not meet your expectations please contact the American International Group UK Limited Customer Relations Team;

In writing: American International Group UK Limited, The AIG Building, 2-8 Altyre Road, Croydon, Surrey, CR9 2LG.

Telephone: 0800 012 1301 or +44 (0)20 8649 6666 (if calling from overseas).

Email: uk.customer.relations@aig.com

Online: https://www.aig.co.uk/your-feedback

If we are unable to resolve your complaint you may be entitled to refer it to the Financial Ombudsman Service whom can be contacted at:

In Writing: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR.

Telephone: 0800 023 4567 or 0300 123 9123

Email: complaint.info@financial-ombudsman.org.uk

Online: https://www.financial-ombudsman.org.uk

Privacy Notice

This section explains how American International Group UK Limited processes your personal data in providing this service to you on behalf of Boots Opticians. To understand how Boots process your data please see our privacy policy.

How we use Personal Information

American International Group UK Limited is committed to protecting the privacy of customers, claimants and other business contacts.

“Personal Information” identifies and relates to you or other individuals (e.g. your partner or other members of your family). If you provide Personal Information about another individual, you must (unless we agree otherwise) inform the individual about the content of this notice and our Privacy Policy and obtain their permission (where possible) for sharing of their Personal Information with us.

The types of Personal Information we may collect and why – Depending on our relationship with you, Personal Information collected may include: contact information, financial information and account details, credit reference and scoring information, sensitive information about health or medical conditions (collected with your consent where required by applicable law) as well as other Personal Information provided by you or that we obtain in connection with our relationship with you.

Personal Information may be used for the following purposes:

Insurance administration, e.g. communications, claims processing and payment

Make assessments and decisions about the provision and terms of insurance and settlement of claims

Assistance and advice on medical and travel matters

Management of our business operations and IT infrastructure

Prevention, detection and investigation of crime, e.g. fraud and money laundering

Establishment and defence of legal rights

Legal and regulatory compliance (including compliance with laws and regulations outside your country of residence)

Monitoring and recording of telephone calls for quality, training and security purposes

Marketing, market research and analysis

Sharing of Personal Information – For the above purposes Personal Information may be shared with our group companies and third parties (such as brokers and other insurance distribution parties, insurers and reinsurers, credit reference agencies, healthcare professionals and other service providers). Personal Information will be shared with other third parties (including government authorities) if required by laws or regulations. Personal Information (including details of injuries) may be recorded on claims registers shared with other insurers. We are required to register all third party claims for compensation relating to bodily injury to workers’ compensation boards. We may search these registers to prevent, detect and investigate fraud or to validate your claims history or that of any other person or property likely to be involved in the policy or claim. Personal Information may be shared with prospective purchasers and purchasers, and transferred upon a sale of our company or transfer of business assets.

International transfer – Due to the global nature of our business, Personal Information may be transferred to parties located in other countries (including the United States, China, Mexico, Malaysia, Philippines, Bermuda and other countries which may have a data protection regime which is different to that in your country of residence). When making these transfers, we will take steps to ensure that your Personal Information is adequately protected and transferred in accordance with the requirements of data protection law. Further information about international transfers is set out in our Privacy Policy (see below).

Security of Personal Information – Appropriate technical and physical security measures are used to keep your Personal Information safe and secure. When we provide Personal Information to a third party (including our service providers) or engage a third party to collect Personal Information on our behalf, the third party will be selected carefully and required to use appropriate security measures.

Your rights – You have a number of rights under data protection law in connection with our use of Personal Information. These rights may only apply in certain circumstances and are subject to certain exemptions. These rights may include a right to access Personal Information, a right to correct inaccurate data, a right to erase data or suspend our use of data. These rights may also include a right to transfer your data to another organisation, a right to object to our use of your Personal Information, a right to request that certain automated decisions we make have human involvement, a right to withdraw consent and a right to complain to the data protection regulator. Further information about your rights and how you may exercise them is set out in full in our Privacy Policy (see below).

Privacy Policy – More details about your rights and how we collect, use and disclose your Personal Information can be found in our full Privacy Policy at: https://www.aig.co.uk/privacy-policy or you may request a copy by writing to: Data Protection Officer, American International Group UK Limited, The AIG Building, 58 Fenchurch Street, London EC3M 4AB or by email at: dataprotectionofficer.uk@aig.com.

Company status

This insurance is sold by Boots and underwritten by American International Group UK Limited. American International Group UK Limited is registered in England under number 10737370. Registered office: The AIG Building, 58 Fenchurch Street, London EC3M 4AB, United Kingdom. American International Group UK Limited is a member of the Association of British Insurers. American International Group UK Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (FRN 781109). This can be checked by visiting the FS Register https://register.fca.org.uk. We are covered by the Financial Services Compensation Scheme (FSCS). If we are unable to meet our financial obligations you may be entitled to compensation from the scheme, depending on whether you are an eligible complainant, the type of insurance and the circumstances of the claim. Further information on the scheme is available from the FSCS at https://www.fscs.org.uk or by calling +44 (0)20 7741 4100, or +44 (0)80 0678 1100

If you require these terms and conditions in larger print, please ask in store.

You need to be at least 18 years old and a UK resident to use Klarna’s credit products including Pay in 3 instalments. When you choose Klarna they will also check the information you provide and your financial situation. Klarna's Pay in 3 is an unregulated credit agreement. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 1st payment at purchase, 2nd in 30 days, 3rd in 60 days. Minimum spend £35, maximum spend £1000. Payment of an item cannot be split between Klarna and another payment type.

10% discount will be applied when you purchase a complete pair of glasses or prescription sunglasses. You will need a valid prescription. Valid on 1st pair only and can be used with our half price additional pairs offer but not in conjunction with any other offer or discount. Offer excludes our lowest full price Boots brand prescription glasses, ready-made reading glasses, re-glazes and safety eyewear. Discount is only available to customers aged 60 or over. Discount is not transferable, cannot be used retrospectively and no cash alternative is available. Prices & discounts may vary between Boots Opticians stores.

20% off: 20% Student Discount will be applied when you present a valid student card and purchase a complete pair of glasses or prescription sunglasses. Excludes non-prescription sunglasses, ready-made reading glasses and safety eyewear. Standard Student Discount is 10% and will not be applied in conjunction with the 20% offer. Valid on 1st pair only. Valid prescription required. Can be used with our half price additional pairs offer or student offers but not in conjunction with any other offer or discount. Ends 30th November 2024.​

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Contact Lens Rewards Plan 3 months free​: Offer available to customers joining or re-joining the CLRP only when you present a valid student card. If you have a sight test prescription dated within the last 12 months you will need to bring this with you. CLRP Terms and Conditions Apply. Payment details for subsequent subscription to the scheme will be required. If you require a sight test this may be chargeable. Ends 30th November 2024.

This Change of Prescription Guarantee applies to Essilor® Stellest® lenses sold by Boots Opticians, when you purchase a pair of Essilor® Stellest® lenses (the “Lenses”).

If your child’s prescription changes by -0.50D or more within 12 months from collection, we will replace the glasses free of charge.

This guarantee starts from the date of collection (Start date) and extends for 12 months (End date).

This guarantee is subject to the following terms:

1. When does this guarantee apply?

a. This guarantee is valid from the Start Date and applies until the End Date.

b. This guarantee is valid for Essilor® Stellest® lenses only purchased in the UK or the Republic of Ireland.

c. If we issue your child with a new prescription showing a prescription change, we will allow your child to keep their current glasses until we receive a replacement. We will arrange a pair of replacement Essilor® Stellest® lenses into the same model frame provided that you do so before or on the End Date.

d. This guarantee is in addition to your legal rights which will not be affected by this guarantee.

2. When does this guarantee not apply:

a. This guarantee will not apply to any new prescription or any claim made by you raised after the End Date.

b. New prescriptions issued by other opticians will not be accepted.

3. What does the guarantee offer?

Where you return a pair of glasses to us under this guarantee, and provided that the conditions set out in this guarantee are met, we will provide a replacement pair of glasses with Essilor® Stellest® lenses to the new prescription, free of charge.

4. How to make a claim under the guarantee:

You must return the glasses and your proof of purchase to us.

5. When we might withdraw this guarantee:

a. We may withdraw this guarantee where we reasonably suspect that you have misused this guarantee.

b. If we withdraw this guarantee or amend these terms and conditions in accordance with this paragraph, we will notify you in writing.

6. This guarantee is between you and us and you may not transfer it to anyone else due to the nature of the Lenses. The Lenses manufacturer does not enter into a contract directly with you. No other person shall have any rights to enforce any of its terms.