Opticians FAQs
EYE TESTS
Eye tests are recommended at least every two years for adults. If you are over 70, or under 16, an eye test is recommended every year.
Unless you qualify for an exemption (see NHS discounts below) an eye test is from £29.95* and includes digital retinal photography. Digital retinal photography allows your optician to take a detailed picture of the back of your eye, helping us to monitor the health of your eyes.
If you come to Boots Opticians for an eye test and we find that you need a prescription, the optometrist will tell you more about your eyesight and will help you decide the best option for you. If you choose glasses you’ll then have a Personal-Eyes consultation, which is our way of making sure that we work with you to find the glasses that make you feel comfortable and confident. If you decide to try contact lenses, you can make an appointment for our free contact lens assessment and trial.
Further information is available on the following pages:
NHS DISCOUNTS
Certain groups of people, such as children under 16 years old and over 60s, are eligible for free NHS eye tests. Children under 16 are also entitled to NHS vouchers towards the cost of glasses and contact lenses. In Scotland, eye tests are free for everyone courtesy of the NHS. Please see our page on NHS discounts to find out if you are eligible and how to claim.
BOOKING AN APPOINTMENT
You can book an appointment online, or call 0345 125 3752. Opening hours are 8:30am – 7pm on Monday to Friday, and 8:45am – 5pm Saturday to Sunday. Alternatively, you can visit your local Boots Opticians, which you can find on our store locator.
Please contact your local Boots Opticians directly – their phone number is available on our store locator, or you can contact us on 0345 125 3752. Opening hours are 8:30am – 7pm on Monday to Friday, and 8:45am – 5pm Saturday to Sunday.
You can find the full opening times and address details of your local Boots Opticians on our store locator.
BUYING GLASSES
To ensure that you get the best pair of glasses to suit your visual and lifestyle needs, it’s important that you get the right information and advice from our fully trained Boots Opticians team, to help you make your decision. Glasses are therefore not available to buy online, but you can browse the wide selection of frames we sell to get an idea of what styles you might like. Then pop into your local Boots Opticians, where our experienced teams are on hand to help you find your perfect pair. Use our store locator to find your nearest Boots Opticians practice.
When you order your glasses at your opticians practice, you will be given a collection appointment. Your glasses will be ready about seven to 10 days after you place your order. In the meantime, if you have any questions about your glasses order, please contact your Boots Opticians practice. Their phone number can be found at the top of your till receipt, or on our store locator. Please choose option two when you call.
We want you to be delighted with your glasses. If you have any concerns about them, please contact the optician’s practice which provided them, and they will arrange for you to come in, so they can help. Their phone number can be found at the top of your till receipt, or on our store locator. Please choose option two when you call.
You can request a copy of your prescription by getting in touch with the Boots Opticians practice where you had your eye check. Their phone number can be found at the top of your till receipt, or on our store locator. Please choose option two when you call.
When you get in touch with the practice, please provide them with the following:
- Your full name
- Your date of birth
- The address which they hold on record for you
- A fax number or a postal address, since we currently don’t have the facility to email this information to you
You'll need to pay the full amount for your glasses when you place the order. Unfortunately we no longer offer the option to pay 50% when an order is placed and the rest upon collection.
Please note that we no longer accept cheques at Boots Opticians.
You can also split your purchases into 3 interest-free payments with Klarna, find out more about Klarna here. 18+, T&Cs apply, Credit subject to status.
Yes, please ask at your local Boots Opticians for further information. You can also find more details on our NHS discounts page.
Yes, you can bring in a valid prescription from any opticians in order to buy your glasses.
CONTACT LENSES
You can call the Boots Contact Lens Reward Scheme team on 0345 125 3752 from 8am – 8pm on Monday to Friday, and 8am – 6pm on Saturday. Alternatively, you can email contactlenses@boots-opticians.co.uk
You can also manage your account online by visiting www.bootscontactlensrewardscheme.com and entering your email address and reward scheme membership number.
Managing your account online allows you to:
- Check when your next order is due for delivery
- Check your payments and previous deliveries
- Change your delivery address and update your personal details
- Check when your next contact lens check-up is due
- Download and print a breakdown of your payments
You can check your delivery status on your account online at www.bootscontactlensrewardscheme.com
Alternatively, you can contact the Boots Contact Lens Reward Scheme team on 0345 125 3752, from 8am – 8pm on Monday to Friday, and 8am – 8pm on Saturday. Or you can send an email to contactlenses@boots-opticians.co.uk
You can change your details on your account online at www.bootscontactlensrewardscheme.com
Alternatively, you can contact the Boots Contact Lens Reward Scheme team on 0345 125 3752, from 8am – 8pm on Monday to Friday, and 8am – 8pm on Saturday. Or you can send an email to contactlenses@boots-opticians.co.uk
You can postpone your payments and contact lens deliveries for up to six months in any 12 month period. Please call the Boots Contact Lens Reward Scheme team on 0345 125 3752, from 8am – 8pm on Monday to Friday, and 8am – 8pm on Saturday, or email contactlenses@boots-opticians.co.uk
You can order more at your opticians practice or via your account online at www.bootscontactlensrewardscheme.com
Alternatively, you can contact the Boots Contact Lens Reward Scheme team on 0345 125 3752, from 8am – 8pm on Monday to Friday, and 8am – 8pm on Saturday. Or you can send an email to contactlenses@boots-opticians.co.uk
You will be sent a letter reminding you when your next check-up is due. If you are a member of the Boots Contact Lens Reward Scheme, you can also find out when it is due by logging into your account at www.bootscontactlensrewardscheme.com or by calling the Boots Contact Lens Reward Scheme team on 0345 125 3752, from 8am – 8pm on Monday to Friday, and 8am – 8pm on Saturday. Or you can send an email to contactlenses@boots-opticians.co.uk
Alternatively, you can contact your opticians practice directly. You can find their number on our store locator.
OFFERS
At Boots Opticians, you can get half price on your 2nd pair of prescription glasses and sunglasses. This offer can be combined with our following savings on your first pair:
- 10% discount for students
- Over 60s 10% discount
- Half price prescription glasses and sunglasses for Contact Lens Reward Plan customers
You can also use our 2nd pair half price discount with your NHS voucher.
FURTHER QUESTIONS
The cost of calling 0345 numbers is the same as the cost of calling 01 or 02 regional telephone numbers. If you’re calling from a mobile phone, you will be charged at your normal network rate.
We offer one point per pound on certain products like glasses, so we can continue to offer more points on everyday products. You must be signed in & have an Advantage Card assigned to your account to be able to shop savings. Normal Advantage Card terms & conditions apply. Excludes in-store orders. No Price Advantage at airport stores.
In the UK, all optometrists must be registered with the General Optical Council and listed in the Opticians Register. Don’t forget that if you have any problems with your glasses or contact lenses, or any concerns about your vision or eye health, you can visit Boots Opticians and we’ll be happy to help you.
At Boots Opticians, we aim to provide you with the best level of professional eyecare service possible. If, however, you are unhappy with the service provided, please:
In the first instance – speak to or write to the Practice Manager at this practice. If you remain dissatisfied please contact Boots Customer Care, you can write to:
PO Box 5300
Nottingham
NG90 1AA
Or alternatively, telephone: 0345 070 8090
Or email: boots.customercare_team@boots.co.uk
If you continue to remain unhappy with our response:
NHS customers: you can write to your local NHS Area Team or Health board. Their address, email or telephone number will be provided on request from practice colleagues
Private customers: you can write to the Optical Consumer Complaints Service at 283 Market Square, Bishops Stortford, Herts, CM23 3UZ or alternatively email your enquiries to enquiries@opticalcomplaints.co.uk or telephone 0344 800 5071
Find out more information on eye health or visit your local Boots Opticians.
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*Price may vary across regional stores
