Switch to a Boots Pharmacy
How can Boots help with my prescription?
Choosing or nominating a pharmacy works differently depending on which country you live in. Scroll down to find prescription service details relating to the country in which you require information.
How do I nominate or switch to a Boots pharmacy in England?
The NHS Electronic Prescription Service (EPS) allows most GPs in England to send prescriptions electronically to a nominated pharmacy of your choice. With EPS, there's no paper prescription, so you won't have to worry about keeping track of bits of paper.
Step 1: Choose which store you would like your prescription sent to
Your chosen pharmacy may be closest to your home or work, or you can check out if there are any midnight pharmacies or pharmacies with extended opening hours. Just choose a pharmacy that is most convenient for you.
Step 2: Contact Boots or your GP surgery to nominate your selected pharmacy
Tell the Boots pharmacy team that you'd like your prescriptions sent to your requested pharmacy (you can do this at any time, with or without a prescription), or let your GP surgery know which Boots pharmacy you'd like your prescriptions sent to.
Step 3: Whether it’s a one-off or a repeat prescription, it will be sent straight to Boots
Your prescription will be electronically sent to your chosen Boots pharmacy. We can let you know when it's ready to collect with our free text messaging service, or have it delivered using our Prescription Delivery Service.
If you still receive paper prescriptions from your GP, simply continue to take these to any Boots pharmacy.
How do I nominate or switch to a Boots Pharmacy in Northern Ireland & Scotland?
The Electronic Prescription Service (EPS) does not exist in Northern Ireland and Scotland, but don't worry other options are available.
Find the most convenient store to take & collect your prescription. This may be the closest store to your home or work, or check out where our midnight pharmacies or pharmacies with extended opening hours are. Whatever is most convenient for you. You can also check pharmacy stock online before going into store.
You can ask your GP surgery to make a note of the pharmacy of your choice. If you are in Scotland, speak to your surgery about the Medicines Care & Review Service where you can register with a pharmacy of your choice.
How do I nominate or switch to a Boots Pharmacy in Wales?
The Electronic Prescription Service (EPS) is currently being rolled out in Wales starting from January 2024. Your GP surgery will let you know when they will be able to send prescriptions electronically to your chosen Pharmacy. If you still receive paper prescriptions from your GP, simply take these to any Boots Pharmacy.
Find the most convenient store you would like your prescription to be sent to, (or where you can take your paper prescription if your GP surgery is not yet able to send it electronically).
This may be the closest store to your home or work, or check out where our midnight pharmacies or pharmacies with extended opening hours are. Whatever is most convenient for you. You can also check pharmacy stock online before going into store.
You can ask your GP surgery to make a note of the pharmacy of your choice.
Frequently asked questions
Once you've nominated your chosen pharmacy, re-order your repeat prescription as usual and the GP surgery will send it to Boots. Make sure you continue to attend any medicine reviews required by your GP.
If you've moved house, or want to change the Boots store that your prescriptions go to, simply ask in-store or your GP for your nomination to be changed.
Yes - with their consent, you can sign up for your partner, children, other family members, or friends. Just ask in-store about the option to choose a pharmacy on behalf of someone else.
If you have any further questions, please ask a member of your local Boots pharmacy team.
The NHS EPS service is available at most GP surgeries and pharmacies in England, with many people already signed up for it. It is also currently being rolled out in Wales starting from January 2024 over a period of time. Your GP surgery or pharmacist will be able to tell you if your surgery offers the service. All Boots pharmacies in England are already set up to receive electronic prescriptions.
If your GP isn't offering this service yet, simply continue to take your paper prescription to your Boots pharmacy.
Your GP or pharmacist will be able to let you know if this service is available.
The service can be used for:
- Repeat NHS prescriptions in England and Wales*
- One-off NHS prescriptions in England and Wales*
The service cannot be used for:
- Private prescriptions, including veterinary prescriptions
- This service is not currently available in Scotland, Wales or Northern Ireland
- NHS dental prescriptions
How Boots processes your data
Although the NHS Electronic Prescription Service is not a Boots service, Boots will collect your personal data such as name, address and date of birth, to enable us to provide you with this service and to give you the best and most appropriate care and advice. We will also collect sensitive personal data regarding health such as medications, GP details and your medical and family medical history, for the purposes of ensuring the service we provide is appropriate for you.
Your personal data will be stored for as long as necessary unless a longer retention period is required or permitted by law.
We assure you that Boots will never sell your personal data. We're committed to safeguarding your privacy. Keeping your personal data safe and secure is our top priority.
For more information about who we may share your data with, how Boots process your data and how to amend or remove your data, please see our privacy policy at http://www.boots.com/privacypolicy or contact us at Boots.CustomerCare_Team@boots.co.uk. Alternatively, you can call Boots Customer Care on 03450 708090.
This service will mean you don't have to collect your paper prescriptions from your GP's surgery. You may find this service particularly beneficial if you order a regular repeat prescription.
*Subject to availability: Your GP surgery or pharmacist will be able to tell you if your surgery offers the electronic prescription service. In Wales, the electronic prescription system is currently being rolled out starting from January 2024 over a period of time. In England, all Boots pharmacies are already set up to receive electronic prescriptions.
