Boots gift cards
General Terms
For the UK, Boots gift cards are issued by Boots UK Limited, registered in England and Wales with its registered office at Nottingham, NG2 3AA (registered number 928555 and VAT number GB116300129) (“Boots”) and are supplied via Boots’ agent, Blackhawk Network (Europe) Limited, Westside, London Road, Hemel Hempstead, Hertfordshire, HP3 9TD England (registered office) (registered number 07956446), who operates https://boots.cashstar.com/store/
For the Republic of Ireland, Boots gift cards are issued by Boots Retail (Ireland) Limited, registered in the Republic of Ireland with its registered office at 2nd Floor, 5 Riverwalk, Citywest Business Campus, Citywest Dublin 24, D24 TW13, Ireland (registered number IE363449 and VAT number IE6383449Q) (“Boots”) and are supplied via Boots’ agent, Blackhawk Network (Europe) Limited, Westside, London Road, Hemel Hempstead, Hertfordshire, HP3 9TD England (registered office) (registered number 07956446), who operates https://boots.cashstar.com/store/
If you have any complaints about our service or any Boots gift cards you purchase from us or wish to contact us please call Customer Services on 0333 335 0390 opening hours are 8am to 8pm, 7 days a week (please note this is an international number for the ROI, therefore call costs may be high) or email at bootsgiftcards@bhnetwork.com.
Gift Cards
Boots physical gift cards are redeemable online for purchases from Boots at www.boots.com/www.boots.ie or at any Boots stores, excluding purchases of other gift cards, vouchers, mobile top up, prescription services, Boots Kitchen Appliances, Boots Opticians and Boots Hearingcare. You cannot use your gift card on bootsphoto.com or bootsphoto.ie or in any photo stations in store.
For the UK only, delivery fees for Boots physical gift cards will be paid by the purchaser, who can select the method of delivery at checkout.
Boots digital eGift cards are redeemable online only at www.boots.com and www.boots.ie . Boots gift cards are available for purchase here.
If you use your physical gift cards or eGift cards online at www.boots.com or www.boots.ie and then return your purchase via www.boots.com or www.boots.ie online returns process, you will receive your refund via a digital eGift card.
If you use your physical gift card instore and then return your purchase instore, you will receive your refund via a physical gift card.
Expiry of Boots gift cards
For the UK, Boots gift cards will expire 24 months from the date of the last transaction. For the ROI, Boots gift cards will expire 5 years from the date of purchase.
View Your Balance
Boots digital eGift balances can be checked online here or by telephoning Customer Services on 0345 070 8090 (UK) or 01800 719 824 (ROI). Boots physical gift card balances can also be checked by asking any cashier in a Boots store or using the methods listed above.
Your Rights To End The Contract
You have the right, in addition to your other rights, to cancel your order and return Boots physical or digital gift cards for no reason at all, provided that you inform us in writing that you wish to cancel within 14 calendar days, starting on the day after the Boots physical gift cards are delivered to you or the Boots digital gift card is received.
If you choose to cancel, then you must take reasonable care of the Boots physical gift cards and should return them in a re-saleable condition. You must return the physical gift cards to us in the original packaging to Boots Gift Cards, Blackhawk Network Europe, Westside, London Road, Hemel Hempstead HP3 0TD, at your cost and risk. We advise you to ensure that the physical gift cards are adequately insured during the return journey. You will receive a full refund within 14 calendar days of us receiving the physical gift cards back from you. If you have not returned the physical gift cards within 14 calendar days of cancellation or when requested by us to do so, whichever occurs first, you will not be entitled to a refund.
Boots digital eGift cards will be sent via email on the delivery date you choose, with rare exceptions for processing delays. For same-day delivery, most eGift cards are sent within an hour of the purchase transaction. For future delivery, eGift cards are sent on the morning of the scheduled delivery date.
If you choose to receive your eGift cards before the expiry of the fourteen (14) day cooling off period, you acknowledge and accept that you will lose your right to end the contract once downloading of the digital content begins.
Returns
Subject to the cooling off period you may not return or cancel your Boots physical gift cards after they are received. If you wish to cancel your Boots physical gift cards order prior to its delivery, please contact Customer Services or email bootsgiftcards@bhnetwork.com.
Subject to the cooling off period you may not return or cancel your Boots digital gift cards after they are received. If you wish to cancel your Boots digital gift cards order prior to its delivery, please contact Customer Services or email bootsgiftcards@bhnetwork.com.
Lost or Stolen Gift Cards
Please keep your Boots gift cards secure, as if it were cash. Boots is not responsible if the Boots gift cards are lost, stolen, destroyed or used without permission. Boots reserves the right to cancel a Boots gift cards, if it reasonably suspects fraud or misconduct. Damaged, altered or cancelled gift cards will not be accepted.
Limitations
Boots physical gift cards can be spent online for purchases from Boots at www.Boots.com and in-store (excluding purchases of other gift cards, vouchers, mobile top up, prescription services, Boots Kitchen Appliances or Boots Opticians). Boots digital eGifts cannot be redeemed in-store.
Boots physical gift cards bought online (UK only) or in store can be topped up by taking them to a member of staff at the tills in your nearest Boots store. It is not possible to top up Boots physical gift cards online.
Boots digital eGift cards cannot be topped up in store or online.
Boots gift cards bought online cannot be reloaded, resold, transferred for value, or redeemed for cash. Unused Boots gift cards cannot be transferred, and orders cannot exceed £500/ €500 per day.
Privacy Policy
Please review our Privacy Policy here to understand more about how we use your data.
Gift Card Customer Service
If you need assistance with any aspect of your purchase, or use of your Boots gift cards, please contact Customer Services on 0333 335 0390, opening hours are 8am-8pm, 7 days a week (please note that this is an international number for ROI, therefore call costs may be high). You will be required to provide your order number.
Payment Methods
Boots gift cards may be paid for with a valid Debit or Credit Card (we do not accept American Express).
Delivery Information
We are not responsible for Boots gift cards that are not received due to your failure to enter an accurate physical address or email address for the recipient. If you have concerns about your order, please contact Customer Services.
Reasons for failed delivery of eGift Cards
Gift cards are delivered via email. If you have confirmed the recipient’s email address but the eGift cards have not been viewed within a reasonable period after the requested delivery date the following is a list of the most common reasons why delivery may have failed:
1. Spam filter blocked email or routed it to a bulk/spam folder
2. Recipient’s firewall blocked the email
3. Email inbox is over size limit
4. Invalid email address
If a spam filter is blocking Boots gift card emails from getting to an inbox, the email options will need to be modified so that Boots gift card emails are not considered spam.
Personalised Messaging
If you wish to add a personal message to your Boots gift cards, simply type your message in the message field during the purchase process. Personal messages are limited in length to the space provided on the presentation carrier of Boots gift cards, or to the space provided on the eGift Card and there is no additional charge to include a personalised message.
We reserve the right to cancel inappropriate, offensive or otherwise objectionable messages.
Governing Law
These terms are governed by the law of England and Wales and the law of the Republic of Ireland and you can bring legal proceedings in respect of your Boots gift cards in the English/Irish courts.
Boots Corporate gift cards, powered by CashStar.
