Hy-Care Recall
Product Recall CooperVision Hy-Care multipurpose contact lens solution
Important Information
CooperVision, the manufacturer of Hy-Care Multipurpose Contact Lens Solution, has informed Boots Opticians of a recall of this product from the market.
Please be assured that this is a voluntary recall and there are no known safety incidents – however we are taking precautions to ensure the safety of our customers. As such, we ask you to read the below information carefully.
The following communication has been provided by CooperVision regarding this recall:
CooperVision® Hy-Care multipurpose contact lens solution
We have been advised of a voluntary recall by contact lens solutions manufacturer, CooperVision, of Hy-Care® multipurpose contact lens solution (60ml and 250ml, 360ml bottles).
The manufacturer’s quality testing determined that the product may not offer appropriate levels of disinfection in some circumstances against high levels of a particular yeast organism. Although no complaints have been received and there have been no confirmed incidents attributed to inadequate disinfection, this action is being taken as a precautionary measure.
A website will soon be available on this page where you will be able to go for information on what to do and how to process a refund for your Hy-Care® multipurpose contact lens solution. We anticipate the recall website will be ready to process refunds during the last week of February and ask that you please check this page again. Thank you for your patience.
It is important you continue to clean and disinfect your soft contact lenses. Please cease use and discard your HyCare® multipurpose solution once you have secured an alternative multipurpose solution. Please retain the bottle in order to obtain your reimbursement through the recall website www.CVrecall.expertinquiry.com.
Next Steps
You may have purchased this product in a Boots Opticians or Boots store or received as part of your Contact Lens Reward Plan through the post. As directed in the communication above, please ensure you keep any open or unopened bottles of Hy-Care® for use when you submit your refund through the recall website.
We appreciate this product recall may impact on your ability to wear your contact lenses. We are working hard to source alternative options however there may be a delay to when you would normally receive your contact lenses and solutions. We are working to keep these delays to a minimum and apologise for any inconvenience this may cause you. If your delivery has not arrived within 3 weeks of your expected delivery date, please call 0345 603 2020† to receive an update on the anticipated delivery date
Please be assured that you can use the alternative solution we provide in the same way as you would Hy-Care®* but please ensure you read the instruction for use leaflet. On this occasion the alternative solution may arrive separately to your lenses.
FAQs
Our quality testing has determined that the product may not offer appropriate levels of disinfection in some circumstances against high levels of a particular yeast organism. Although no complaints have been received and there have been no confirmed incidents attributed to inadequate disinfection, we are acting as a precautionary measure.
We have received no complaints and there have been no confirmed incidents attributed to inadequate disinfection. However, the product may not be effective to the standards we expect if a lens is contaminated with high levels of a particular yeast organism. We are taking this action in line with our quality standards and as a precautionary measure.
We have received no complaints and there have been no confirmed incidents attributed to inadequate disinfection.
The withdrawal affects all configurations of Hy-Care® multipurpose solution (60ml, 100ml, 250ml). No other CooperVision products are included in this action.
Yes, they are included in the recall.
The affected bottles were shipped to:
Andorra, Argentina, Aruba*, Austria, Belarus, Belgium, Bolivia, Botswana*, Bulgaria, Chile, Costa Rica, Cyprus, Czech Republic, Denmark, Ecuador, Finland, France, Georgia, Germany, Greece, Greenland, Guernsey (UK), Hong Kong, Hungary, Iceland, India*, Ireland, Israel, Italy, Jersey (UK), Jordan, Kenya, Latvia, Lesotho*, Lithuania, Luxembourg, Malta, Mauritius, Mozambique*, Namibia*, Netherlands, Netherlands Antilles, Norway, Paraguay, Poland, Portugal, Qatar, Russia, San Marino, Saudi Arabia, Serbia, Seychelles*, Slovakia, Slovenia, South Africa, Spain, Suriname*, Swaziland*, Sweden, Switzerland Tanzania*, Turkey, Ukraine, United Arab Emirates, United Kingdom, Uruguay, Zambia* Zimbabwe*.
*Awaiting confirmation of whether in scope.
The highest standards of product quality is a priority for CooperVision, and this action is being undertaken voluntarily.
Communications with the relevant authorities is underway and will occur within the required deadlines.
No, this recall is specific to Hy-Care® multipurpose solution.
No, this formulation is specific to Hy-Care®.
Laboratory testing indicated that the product may not be effective to the standards we expect if a lens is contaminated with high levels of a particular yeast organism.
Yes, Candida albicans, on certain lens types - group IV (hydrogel) and group V(A) (a subset of silicone hydrogel) lenses.
It is important you continue to clean and disinfect your soft contact lenses. Please cease use and discard your HyCare® multipurpose solution once you have secured an alternative multipurpose solution. Please retain the bottle in order to obtain your reimbursement through the recall website.
We have acted swiftly to notify relevant competent authorities and customers of our actions. We did not want to delay this while we created the website for patients.
We will keep you updated on this.
*Always follow the advice given to you by your optician, do not use the solution if you have an allergy to any of the ingredients. Should you feel discomfort when using the solution, stop using this immediately and seek advice from your optician.
†Calls charged at local rates. Please check with your provider as rates may vary. Calls from mobiles may be higher. Lines open between 8:30am and 7pm (Mon-Fri), 8:45am and 5pm (Sat-Sun). We may record your call to help us maintain high standards of service to you. Please be assured that we will treat your information with care. Your records are only used by authorised Boots staff or their representatives and not shared with any other organisations for marketing purposes.
